Contact Us

We are here to help.

Contact our Service Center


Email Service Center  

Service Center Hours
Monday - Friday, 8:00 AM - 5:00 PM (PT)
Automated phone service available 24/7

Report Lost or Stolen Cards

Immediately Call 1-888-811-7531

Location & Hours

Corporate Headquarters & HQ Branch:
4675 MacArthur Court, Suite 1600
Newport Beach, CA 92660

Corporate Phone: 1-949-273-1226

1031 Exchange Division:  1-800-797-1031

Branch Hours
Monday - Friday, 9:00 AM - 4:00 PM (PT)

Find an ATM

Genesis Bank is part of the MoneyPass® network, offering access to more than 32,000 surcharge-free ATMs nationwide.

Find an ATM Near You

Email Us

You can email Genesis Bank by using the form below. Please note that this is not a secure form. For your protection, do not use this form to enter personal or confidential information such as account numbers, social security numbers, passwords or PINs. 

Contact Form



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