Phone Fraud Alert

Please be advised that Genesis Bank will never call, text, or email you to ask for your password, activation key, or any online banking credentials. These details should always remain private and secure. If you ever receive a suspicious call or message requesting this type of information, do not provide any details. Instead, hang up immediately and contact Genesis Bank directly using only publicly listed phone numbers found on our official website or your account statements.
 
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1-888-811-7531

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Service Center Hours
Monday - Friday, 8:00 AM - 5:00 PM (PT)
Automated phone service available 24/7

Report Lost or Stolen Cards

Immediately Call 1-888-811-7531

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You can email Genesis Bank by using the form below. Please note that this is not a secure form. For your protection, do not use this form to enter personal or confidential information such as account numbers, social security numbers, passwords or PINs.

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