PHONE FRAUD ALERT

Dear Valued Client,

 
We want to make you aware of a recent fraud trend targeting bank clients. Fraudsters are contacting customers by phone, claiming there are “fraudulent transactions” on their accounts. They may ask you to reset your online banking credentials and provide them with your activation key or password.
 
Please be advised that Genesis Bank will never call, text, or email you to ask for your password, activation key, or any online banking credentials. These details should always remain private and secure.
 
If you ever receive a suspicious call or message requesting this type of information, do not provide any details. Instead, hang up immediately and contact Genesis Bank directly using only publicly listed phone numbers found on our official website or your account statements.
 
Your security is our top priority. Thank you for helping us protect your accounts and personal information.
 
Sincerely,
 
Genesis Bank
Client Services Team

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